Payments Policies
It will be the policy of Washington County – Johnson City EMS to make every effort to ensure accurate and complete patient billing and to collect payment for all transports and services rendered. Staff will make every effort to collect correct and accurate patient and billing information in order to efficiently bill and collect on patient accounts. The billing office will file available insurance information on all patients and process claims within 45 days of service. Patients will be billed for the balance of any amounts not covered by the patients insurance. The billing office will make every effort to work with patients to ensure accurate and efficient billing of their claims. Washington County – Johnson City EMS offers numerous options for patients to settle their account including but not limited to accepting all major credit cards, zero interest payment plans, and assistance to individuals who fall below the poverty level. In all instances it is the patients responsibility to contact WC-JC EMS regarding their payment options.
While WC-JC EMS is a non-profit Quasi Governmental agency we have a responsibility to the taxpayers to be fiscally responsible and to ensure that revenues are available to provide the services the citizens of Washington County, Johnson City, and the Town of Jonesborough deserve and have come accustom to. WC-JC EMS utilizes a third party collection service to pursue unpaid accounts in which no effort has been made on the patient’s part to settle the account after 60 days.
The WC-JC EMS billing department is available Monday through Friday 8:00 to 4:30 to assist you in any way call 423-975 5500 or stop by the office located at 296 Wesley Street, Johnson City, TN 37601.
Billing FAQs
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